Facility Charge Adjustment
For many years now we have found ways to absorb the fluctuations in wholesale power cost. Many aspects of the membership
demographics constantly change, and we have to find ways to adapt. With the passage of time and the ever-changing dynamics of our membership, the board directed a study of our rates to determine if changes were needed. In August, we received the results. Good news is in most cases the Kwh charge was reduced. While the cost per Kwh was reduced it was necessary to increase the monthly facility charge. Overall, the average monthly bill will increase by 1.77% beginning November 1, 2021. The last rate adjustment was in 2009, twelve years ago.
EFFECTIVE JANUARY 1, 2022
Using Debit and Credit cards are easy and convenient for all of us. Unfortunately, the banks charge businesses a processing fee for each transaction. This applies to Pitt and Greene EMC as well. We are charged a processing fee of 2.45% on each transaction. Beginning January 1, 2022, a fee of 2.45% of your total bill will be charged to offset what the bank charges us. Example, your bill is $100.00 for the month. At 2.45% the fee applied will be $2.45. We apologize for any inconvenience this may cause.
NOTICE: ALL SERVICE FEES REINSTATED EFFECTIVE MAY 1, 2021
Pitt and Greene EMC will reinstate all service fees on bills that are due after May 1, 2021. These include: Cutoff charges, Field Collection Charges, Reconnection Charges and Security Deposits, Disconnection Charges, Return check fee, Interest on Unpaid Balances.
COVID-19 Operations Hours and Information
To protect you, our members, as well as our employees, it has been decided to close the lobbies in both the Snow Hill and Farmville office. We apologize for any inconvenience this may cause. Members can transact business by going through the drive thru at either office or calling us at 252.753.3128.
Payment of utility bills at the office:
- Drive-thru window at the Snow Hill and Farmville office 8:00 a.m. to 5:00 p.m. Monday through Friday
- By phone at 252-753-3128 between the hours of 8:00 a.m. to 5:00 p.m. Monday through Friday
Payment options available 24/7
- Payments can be made by accessing our website at www.pgemc.com
- Call 1-252-643-5643 to make a payment by phone using the automated phone payment system.
If new service should need to be set up, please call our office and we will work with you to complete the necessary paperwork.
Thank you for your understanding as we work together during this difficult time.
All members are responsible for payment of their utility usage. Bills are due upon receipt. If you anticipate financial hardship, please reach out to your county’s social service office. We will also work with members to address individual circumstances.
Should you have questions, please call our customer service at 252-753-3128.
FREE WI-FI IN THE PARKING AREA available 6:00 a.m. to 9:00 p.m.
At Pitt and Greene EMC we understand the importance of having reliable internet service available. Especially now more than ever since children are having to be homeschooled due to the Coronavirus. To help those students who may not have internet service or service that is reliable, we have installed free Wi-Fi at our Farmville and Snow Hill offices. Please feel free to park in our parking lot and take advantage of this free service. Together we will get through COVID-19 crisis.
Manage Your Account
Simple, fast and accurate services enables you to pay your bill just about anytime, anywhere you have access to the Internet.
Area Power Outages
Is there a power outage in your area? We respond promptly and efficiently to any report in your community or neighborhood
Customer Choice Program
At Pitt & Greene EMC we value your choices. That’s why we provide an alternative monthly billing plan that’s available to new or existing members giving you complete control of your energy usage.
Who We Are
Pitt and Greene EMC is a North Carolina Non-profit Corporation providing electric power to rural communities.
We are a member of Touchstone Energy®, an alliance of local, consumer-owned electric cooperatives across the country committed to providing superior service to all customers — residential, commercial, industrial and agricultural.