Bills are due upon receipt. Bills will be considered delinquent (past due) if unpaid at the close of business on the due date on the bill. A delinquent notice will not be mailed.
Bills remaining unpaid at the due date shown on the bill shall be subject to disconnection without further notice.
If a member is visited by an employee of the Cooperative for collection or disconnection, a service charge will be charged. If a member’s service is suspended for failure to pay his bill, in addition to all money and applicable security deposits owed to the Cooperative, a reconnect fee will be charged. An after hour reconnection fee will be charged after working hours. Failure to receive a bill in no way exempts a member from these conditions. If you do not receive a bill, you should report this to the Pitt & Greene office.
Any member whose check for payment of services is returned will be notified immediately and a returned check fee will be added to the members account. Such charge will be up to the maximum allowed by North Carolina law (GS25-3-572). The member will be given five (5) days to pay the bill after which the account will be considered past due. If the Co-op receives a second returned check from a member within a twelve (12) month period, the Cooperative will no longer accept checks as payment by the member. Re-establishment of check writing privileges may be considered by management after 12 months.